Valid as of June 2018
"Axiomtek" means the Axiomtek group and each of their respective affiliates. By using any of the Services, you consent to the terms of this Policy. We are committed to handling your personal information with care and responsibility, while also upholding all relevant personal data protection laws.
The policy statement outlines how Axiomtek collects, uses, and shares personal information about anyone – including customers, clients, business partners, suppliers, and representatives of organizations – with whom Axiomtek has, or is considering entering into, a business relationship.
The Collection and Receiving of Your Personal Information
Axiomtek does not collect any personal data about you (e.g. your name, address, telephone number or email address). This “data” may be information that you directly provide to us, such as personal information you provide when you visit the Services, or information that is passively or voluntarily collected from you, such as a registration or survey. We also regularly gather information about individuals when they register for or take part in a company event.
The personal information of people living within the EU will be collected in accordance with EU Privacy Legislation, and this may affect your rights – see the "European Privacy Rights and Your Rights" section below.
The data we collect consists of:
- Data that you provide directly when you register for, or use, the Services. This data will vary, but typically consists of a name, email address, postal address, phone number and other similar contact data. We also receive data from the communications you send to us, such as customer service inquiries, product reviews and other feedback regarding the Services.
- User credentials, such as username, password, password hints and similar security information used to create an account and authenticate users of the Services.
If you connect your use of the Services through a third party service (e.g., a social media platform), the third party may share certain information from your third party account with us. Other third party data may include data from our affiliates, partners or vendors, data brokers or public sources.
How We Use Data
We might collect your personal information for a number of reasons, which include:
Website and online service ease of use
When you visit an Axiomtek website or use an associated online service, information such as your user name, password, IP address, and personal browser settings will be gathered to ensure you have access to relevant information and services, and also to allow us to operate our websites in compliance with relevant legal requirements. Additionally, to personalize your website experience, information about the way in which you use Axiomtek websites, such as your preferences and settings, will be recorded. This data will help us improve our products and services.
Our ability to contact existing and prospective clients, partners, and suppliers, and their staff
In order to deliver products and services, provide support, manage contracts, and invoice customers, we collect business contact information for existing and prospective clients, partners, and suppliers. This information might include the names, titles/positions, and contact details of staff members, advisors, contractors, and authorized users.
Efficient handling of orders and response to requests for information or support
Whenever you contact Axiomtek, whether online or otherwise, to order products or services or to ask for information or support, we will record the information we need to fulfill your order or answer your enquiry. This information might include your name, contact details, a summary of your request or any agreement you have entered into with us, details about the fulfillment of any request or delivery and invoicing of any order, and any information gathered from a client satisfaction survey. This information will be kept for administrative purposes to help us serve you better in the future, and to defend our rights.
We record the names and contact details of people who visit Axiomtek company premises. Due to safety, security, and regulatory considerations, security cameras are also in operation at company locations.
Communicating with you
We use the data we collect to communicate with you, including responding to your requests or inquiries. Specifically:
To respond to your request if you contact us with a question or concern.
To provide information about your account, your use of the Services or other transactions that you request.
To deliver news, updates and other types of communications, according to your subscriptions, alerts and other preferences.
Marketing and advertising
We use the data we collect for marketing or advertising purposes, on behalf of ourselves, as well as our partners and other parties. Specifically:
To send you promotional messages and deliver advertisements about products, services or events that may be of interest to you. These may be offered by, or on behalf of, Axiomtek, or by our partners and other third parties with whom we have a relationship.
The promotional messages and advertisements that you see may be determined by data that we collect or receive about you, such as your demographic data, location data, usage data, interests and preferences. We refer to this as "interest-based advertising".
Security, compliance and enforcement
We use the data we collect for security, compliance and enforcement purposes. Specifically:
To protect the safety and security of our customers and our Services.
To detect and prevent abuse, fraud or other unlawful or unauthorized activities.
To resolve disputes.
To enforce our agreements, including our policies and terms of service that govern your use of the Services.
We may also use your data in any other manner as disclosed at the time of collection, or when we have otherwise obtained consent. Please also note that this Policy is not intended to place any limits on what we do with aggregated, pseudonymized or anonymized data.
Cookies - Information Stored Automatically on Your Computer
What Choices You Have
Any personal information we collect will be collated and may be analyzed for marketing purposes. If you want to receive information about Axiomtek products and services, you can choose to do so via email, telephone, or post, and you can also sign up for a subscription. You will be able to choose not to have your personal information used in this way. You may also choose, at any time, to unsubscribe from marketing updates by following the unsubscribe instructions included in the marketing emails you receive, by informing us of your decision during a marketing call, or by contacting us directly.
If, in our communications with you, we state that we have used your personal information in conjunction with a request, order, transaction, or agreement, we will have used the information because it was necessary for the fulfillment of the request, order, transaction, or agreement.
If we state that we have used your personal information in conjunction with a marketing project or for the development of Axiomtek products and services for safety, security, or regulatory considerations and not for any reasons connected to an agreement or request, we will have used the information either with your consent or to uphold the legitimate interests of Axiomtek or a third party.
When you visit an Axiomtek website or use an associated online service, you might be offered personalized information. If you want to stop receiving personalized communications, send an email stating your request to [email protected].
The Sharing of Personal Information
With your consent, or to help Axiomtek supply you or your employer with products or services, or to fulfill your requests, we may share your personal information with its partners.
In the event that Axiomtek acquires, sells, merges with, or restructures a business or business unit, personal information may be shared with or received from prospective or confirmed buyers, partners, and sellers.
Please be advised that in accordance with judicial proceedings, court orders, or other legal processes, personal information may sometimes have to be handed over to government agencies. If we have reasonable cause to suspect that the rights or property of Axiomtek or its business partners, suppliers, or clients have been or could be under threat, we may share your personal information if doing so would protect those rights or properties.
The International Transfer of Information
You understand and agree to the transfer of your information to Axiomtek and any of its affiliated companies, which may be based in a different country to you or your company. You further understand and agree to the storage, use, or processing of this information by Axiomtek or any of its affiliated companies. The transfer, storage, and processing of your information shall be subject to the rules set out in this policy statement and any relevant laws governing the protection of privacy or the security of personal information.
Axiomtek utilizes technical, administrative, and physical protection methods to guard against unauthorized access to, and use or disclosure of your personal information. We take a number of steps to protect your data from unauthorized access, use or disclosure. These steps take into account the sensitivity of the data we collect and use, as well as the current state of technology. For example, sensitive data such as credit card details are encrypted before being transferred over the Internet. Axiomtek also requires its suppliers to take similar precautions. We also use, and require our vendors to use, industry standard security protocols when processing any payments for your use of the Services.
It is important to remember that no system can be guaranteed to be 100% secure. We recommend that you help us keep your data safe by taking reasonable steps such as keeping your passwords private and not disclosing sensitive personal data in places that can be accessed publicly.
Information Retention Period
Personal data collected by the Axiomtek may be stored and processed in the region in which it is collected, in Taiwan, and in any other region where we maintain major operations. We maintain offices in the United States, China, and German. We take steps to ensure that the data we collect under this Policy is stored and processed in accordance with this Policy regardless of where the data is located. By providing personal data in connection with the Services, you acknowledge and agree that such personal data may be transferred from your current location to the offices and servers of the Axiomtek and our authorized third party service providers located in Taiwan. Our practice when transferring personal data is to rely on standard data protection contract clauses or individual consent.
We retain personal data for as long as necessary to provide the Services and fulfill the transactions you have requested, or for other necessary purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these factors vary for different types of personal data, actual retention periods may vary.
Unless a longer retention period is required or permitted by law, we will hold your personal information for as long as is necessary to fulfill the purposes outlined in this policy statement. At your request, we will delete information held about you. Email [email protected] to make such a request.
The Privacy of Minors
We do not knowingly collect information about people under the age of thirteen – or the equivalent age in other jurisdictions – without the consent of a parent or guardian. We also encourage parents and guardians to take an active role in the online activities of any minors in their charge.
If you are a minor, please seek the consent of one of your parents or guardians before visiting Axiomtek websites or using an associated online service. You may only submit your information if you have the consent of one of your parents or guardians. Your parents or guardians can, at any time, revoke any consent previously given.
Sensitive Personal Information
Axiomtek will never ask you to provide your medical records or disclose information about your political or religious beliefs, sexual orientation or history, or criminal offences you were convicted of or are alleged of committing. We also ask that you do not provide us with any such information.
European Privacy Rights and Your Rights
You can make a request to access, update, or correct the information Axiomtek holds about you. To start the request process, email [email protected]. You also have the right to object to direct marketing.
In accordance with local law in your region, you may have additional rights regarding the processing of your personal information. For example, if the collection and use of your personal information is governed by the EU General Data Protection Regulation ("GDPR"), your rights allow you to object to any processing of your information even if it was collected and is being processed in a legitimate way. Under the strictures of the GDPR, you may also have the following rights:
If the processing of personal data is based on your consent, the right to withdraw consent for future processing of that data.
The right to request from Axiomtek Co., Ltd., a "data controller" as defined under the GDPR, access to and rectification of your personal data.
Subject to limitations as provided for in the GDPR, the right to request restriction of the processing of your personal data.
Subject to limitations as provided for in the GDPR, the right to request erasure of your personal data.
How to Contact Us
If you have any questions about this policy statement, please email us at [email protected]. Your message will be directed to the relevant person in Axiomtek 's Data Privacy Team.
For the purposes of the EU General Data Protection Regulation (GDPR), the controller of your personal information is Axiomtek Co., Ltd. 8F., No.55, Nanxing Road, Xizhi District, New Taipei City 221, Taiwan, unless indicated otherwise.
Axiomtek Co., Ltd. is not the controller of your personal information in situations such as:
Your personal information is used in conjunction with a contractual agreement with a specific Axiomtek subsidiary. The controller of your personal information will then be the Axiomtek contracting company, the legal entity you or your company has entered or will enter into a contractual agreement.
Your personal information is collected on location at an Axiomtek subsidiary. That subsidiary will then be the controller of your personal information.
Lodging a Complaint
If you believe that your personal information has been processed in a way that does not comply with the relevant data protection laws, you can lodge a complaint directly with Axiomtek by emailing [email protected].